Effective Date: August 18, 2022
Collection & Use Of Personal Information
When you use our website, and when you communicate with us through our website, we may collect personal information about you. By "personal information," we mean information that is unique to an individual and by which the individual may be identified, such as name, address, social security number, or health or financial information that is associated directly with an individual. This information is collected in order to provide services to you and to continue to improve and enhance our service offerings. This information may include, but is not limited to, that which you provide voluntarily through your interactions with the site, as well as information about how you use and navigate through the site.
We will not sell, license or transfer personal information we gather from you outside of PizziPSYC and any affiliated companies, except as necessary to provide you with information, services or products that we offer independently or jointly with others, as required by law or in connection with judicial or governmental proceedings, or in connection with the sale of all or substantially all of PizziPSYC assets or of the assets of a division of PizziPSYC.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Confidentiality Of Personal Information
PizziPSYC uses reasonable efforts to protect the privacy and confidentiality of your personal information, including encrypting personal information as it is transmitted between your computer and PizziPSYC via our website. In addition, employees of PizziPSYC are subject to confidentiality and compliance policies relating to personal information.
When using PizziPSYC's website, you may be assigned a username (User ID) and/or password. Your password is your private key to access your account and personal information. To maintain the confidentiality of your account, you should never share your password with anyone. In addition, you should change it periodically and you should select a password that is difficult for others to identify.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We will only retain personal information for as long as necessary for the fulfillment of those purposes.
We may use and disclose to others information about you and your use of the website by which you are not identified, such as the type of browser you use, the files you request, the URL (Uniform Resource Locator) and geographic location from which you request information, the URL that you came from and go to and similar information, and information compiled in the form of statistical, demographic, or aggregated information about visitors generally to the website. This information is referred to in this document as "Non-Personal Information."
We record your phone number when you send it to us, ask us to remember it, or make a call or send a text message or SMS to PizziPSYC.
Most of the other information we collect for mobile, such as your device and hardware IDs and device type, the request type, your carrier, your carrier user ID, the content of your request, and basic usage stats about your device and use of PizziPSYC's products and services does not by itself identify you to PizziPSYC, though it may be unique or consist of or contain information that you consider personal.
If you use location-enabled products and services, such as Google Maps®, you may be sending us location information. This information may reveal your actual location, such as GPS data, or your approximate location.
Certain use of our products and services allow you to download and/or personalize the content you receive from us. For these products and services, we will record information about your downloads and preferences, along with any information you provide yourself. If the product or service requires you to log in with an account, this information will be associated with your account.
All requests must be sent through your mobile carrier's network and your carrier may have access to it. For information regarding your carrier's treatment of your information, please consult your carrier's privacy policies.
We may share your information with certain third parties we use to perform certain functions, such as billing and electronic messaging. These third parties will be required to treat your information in accordance with the applicable PizziPSYC privacy policies. We may also share some information with your wireless operator in order to perform customer service functions.
Links To Other Sites
We may include links on our website to other websites, apps, or applets. Please be aware that once you leave our website and view another website, which may occur in an embedded web view, you may be subject to different privacy policies over which PizziPSYC has no control and for which PizziPSYC is not responsible. Please be careful when utilizing such links and when disclosing personal health information (PHI) to those websites.
Patient Communication & Privacy
PizziPSYC uses multiple communication channels, including phone, text, email, social media, mobile app, website, secure messaging, and live chat, to send or receive information which may or may not be health-related. The goal of such communication may be administrative, such as to provide general information about our services, or it may be clinical, such as to deliver patient care. Both administrative and clinical communication are subject to our HIPAA Policy.
While we strive to ensure that your information remains private, be aware that certain channels you may use to communicate with us may not adhere to the same strict privacy standards and we caution against their use. When you communicate with PizziPSYC using one of these channels (e.g. asking a question using a social media platform such as Facebook or Instagram, or requesting an appointment via text message or a messaging platform such as iMessage or WhatsApp, etc.), you give your express consent to receive a response from PizziPSYC using the same channel. We reserve the right to refuse or restrict the use of that channel at any time.
To mitigate privacy issues that may arise from using external communication channels, we provide a secure, confidential two-way messaging system on our website and via mobile app called Klara® which is HIPAA-compliant and intended for patients to communicate and share information with their provider safely.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.